Implement the Operations delivery strategy to ensure timely planning and execution of all client

projects adhering to defined standards of cost, quality and C-Sat.

Responsibility:

Oversee day-to-Day operations for all clients and lead timely closure of all client operational issues

·         Ensure adherence to SOPs and checklists and assist the Site Operations team when initiating work with a new client/site; Gain approval from the Ops head and guide the operations teams in the initial takeover of the site

·         Oversee resource allocation (Manpower, material, machinery) for each site within the Organization 

·         Assist in the creation and implementation of the standardized Operations strategy for Site Execution based on client service offering across the organization; Guide implementation of the database / MIS system to estimate material and Manpower requirements and assist in communicating the same to relevant departments within Excetra 

·         Oversee operations implementation for all clients (as per organizational parameters); Assist in track resource utilization for the Region on a continuous basis (with increased focus to less profitable clients)

·         Guide the site head in the implementation of the escalation management system; Oversee communication to all clients

·         Continuously track and monitor client escalations and the timely resolution of the same from time to time

·         Assist in tracking operational efficiency for the SBUs and provide inputs to the Ops head on implementing the Intra-SBU resource sharing framework to increase operational efficiency

·         Guide the site head in the timely and accurate Invoicing & Collections for all clients; Track and monitor Target vs. Actual periodically in order to ensure zero delay in execution as well as minimal Accounts Receivable build-up for the Region

Qualifications & Skills:

·       Bachelor’s Degree

·       Minimum of 10+ years of experience in facility management operations.

·       Mandatory from Facility management industry.

·       Should be immediate Joiner.

·       Knowledge of industry best practices, safety regulations, and compliance requirements.

·       Proficiency in facility management software and reporting tools.

Send your Resume to: hr@excetra.in

Contact: +91 91480 39111