Europ Assistance is a wholly owned subsidiary of the Generali Group - one of the largest insurance companies in the world and listed in the Fortune 100.   Europ Assistance (“EA”) is the inventor and pioneer of the Assistance business and primarily operates in a B2B2C space.  EA watches out for more than 300 million people around the world. With 8,200 staff and 44 companies and branches in 33 countries taking action in the field, the Group has developed an international, on-the-spot system to enact its innovative, everyday vision of its Care Services, supported by a close-knit network of 425,000 partners. The development of Care Services is an opportunity to reassert the meaning we give to our business lines: a strong sense of being there; acting effectively when needed for our customers in everyday life and exceptional circumstances alike.  In 2015, the Company carried out in excess of 12.5 interventions (i.e. care services) across the globe.



Position: Quality AnalystQualification: Any graduateexperience : min 3 years' as Quality AnalystLocation: AndheriIndustry: Banking/ travel/ concierge/insurance The Key Responsibility Areas will be:<ul><li>Call Monitoring (voice inbound process)</li><li>Feedback to be given for the monitored calls</li><li>Preparing reports on Quality, variance in calibrations</li><li>Performing activities such as live audits, side by side barging, and floor walk to monitor the process and identify areas of improvement.</li><li>Conducting sessions such as tape review, briefing and calibration for standardization</li><li>Initiatives for process improvement</li><li>Completion of assignment given by team</li></ul> Requirements &amp; Eligibility:<ul><li>Ability to manage pressure and stretch as per work requirements</li><li>Good communication (verbal &amp; written)</li><li>Candidate average quality score for the last 3 months should be 85% or above (not being fatal and no complaints)</li><li> </li></ul>

Position: Manager / Sr Manager - Business DevelopmentLocation: Andheri MumbaiExperience: min 8 years Having a strong network of professional contacts within the Financial Services, Insurance, and Travel sectors would be an advantage. Roles &amp; Responsibilities:<ul><li>Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analysing options to market the company's products and services.</li><li>Manage the end-to-end sales process from target selection and initial pitch to negotiating and closing the deal.</li><li>Helping develop new commercial business models to grow our Travel Experience &amp; Engagement Services for our clients.</li><li>Research &amp; Survey -Conduct regular Market Surveys and Competitor Research</li><li>Coordinating with other departments, including operations and finance to ensure that clients receive high quality service.</li></ul>Skills<ul><li>Real hunger and energy to grow the business and secure deals with a hunter's aptitude.</li><li>A strong analytical skill set to help identify key target sectors and structure complex deals that deliver long-term results.</li><li>Strong client / relationship management capabilities.</li><li>Having a strong network of professional contacts within the Financial Services, Insurance, and Travel sectors would be an advantage.</li><li>A real focus on the consumer - probably acquired through experience in a consumer-facing organization.</li><li>08-12 years of experience (preferably with Financial Services, Hospitality, Airlines, Travel Allied sectors)</li><li>Enterprise sales experience of 5+ years</li><li>Marketing Graduate, preferably an MBA</li><li>Travel regularly as per business requirements.</li></ul>

Applicant available to join Immediately can apply The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists&nbsp;&nbsp;Responsibilities<ul><li>Communicate with customers via phone &amp; email</li><li>Provide knowledgeable answers to questions about product, pricing and availability</li><li>Work with internal departments to meet customer's needs</li><li>Data entry in various platforms</li></ul> Role Purpose:• Open to work in rotating shifts which includes night shifts in a 24x7 work environment.• Resolve customer queries on calls and e-mails, complaints, problems and transactions coherent with agreed service standards and EUROP ASSISTANCE policies• Co-ordinate with the relevant departments towards resolution of customers case Qualifications<ul><li>At least 1 - 6 years' of relevant work experience in Email and voice inbound process.</li><li>Excellent verbal and written communication skills</li><li>Excellent phone etiquette and excellent verbal, written, and interpersonal skills</li><li>Ability to multi-task, organize, and prioritize work</li></ul> Location: Mumbai, Pune, Hyderabad, Bangalore

Europ Assistance India

Quality Analyst

Business Development Manager

Customer Service Representative