Company Overview

Etrav Tech Limited is a leading B2B travel portal specializing in various travel services including Flights API, Hotel API, and more. With a robust network established over six years, Etrav serves markets in India and internationally, particularly in the Gulf, South-East Asia, and the Americas. Based in Mumbai, Etrav Tech Limited is at the forefront of the travel arrangements industry, with a stronghold of over 15,000 agents and 500+ distributors across India.

Job Overview

The Operations Executive position at Etrav Tech Limited is a mid-level, full-time role based in Mumbai, specifically in the Malad area. The candidate will play a crucial role in streamlining operations, working within our dynamic team to ensure efficient processes and exceptional service delivery in the travel sector.

Qualifications and Skills

• Proven experience in handling holiday packages and itineraries, ensuring meticulous attention to detail and personalized service.
• Demonstrated ability to effectively use CRM software for managing customer interactions and ensuring data accuracy.
• Strong analytical skills to assess operational needs and implement efficient, cost-effective solutions.
• Exceptional organizational skills with the ability to prioritize tasks and manage time efficiently in a fast-paced environment.
• Excellent communication skills, both written and verbal, to coordinate with different departments and external partners.
• A proactive approach to problem-solving, with the ability to handle diverse operational challenges with creativity and adaptability.
• Detailed knowledge of the travel industry, with a good understanding of market trends and consumer behavior.
• Proficiency in using MS Office Suite, particularly Excel, to prepare operational reports and documentation.

Roles and Responsibilities

• Coordinate and manage day-to-day operations to enhance efficiency and ensure smooth service delivery across all departments.
• Assist in the development and implementation of operational policies and procedures to improve workflow and service quality.
• Ensure accurate and timely entries of itineraries into the CRM system and maintain up-to-date customer interaction records.
• Work closely with the sales and marketing teams to align operational strategies with business objectives and goals.
• Monitor and analyze operational data to identify issues and areas for improvement, suggesting solutions for enhanced performance.
• Collaborate with travel agents, distributors, and other partners to ensure seamless execution of travel packages and services.
• Provide exceptional service and support to clients, addressing inquiries and resolving issues promptly and professionally.
• Stay updated on industry trends to aid strategic decision-making and maintain a competitive edge in the market.