Own customer / user problems and be preemptive when dealing with issues.  Strictly adhere to established set of processes while handling incident requests.  Abide by SOP’s for appropriate escalation of unresolved issues to respective internal teams.  Make certain that all calls are logged in the ticketing system & every activity is timely updated.  Identify and learn more about the software and hardware used/supported by the organization.  Responsible for the maintenance of system configurations and process documentation, operating procedures and infrastructure support documentation  Follow approved life cycle methodologies, create documentation for design and testing  Ensure SLA obligations with internal and external stakeholders are observed and met; escalate as necessary using judgment and discretion.  Maintain detailed documentation ranging from Knowledge Base articles to live logging of incidents for post-mortems.  Build strong awareness of platforms across product lines and clearly eloquent support decisions and findings.  Manage the complete patch management process to ensure all patching in place.  Manage the antivirus and DLP, SIEM servers/agents as per the project requirement.  Actively contribute to ongoing process improvement, problem resolution & workflow improvements.  To manage the system compliance and assist with regular audits & preparation of audits.  To provide the required system reports on demand or as per the schedule.  Perform security audits & updates on Windows servers.  Performing scheduled maintenance & re-structuring tasks designed to improve performance & maximize available resources.

Qualification:  B.E./ B. Tech in Computer/Electronic/IT or M.C.A or higher from a recognized university  5 – 7 years of industry experience with strong linux domain knowledge and troubleshooting skills, scripting, debug and build tools.  2+ years hands on experience on Linux OS clustering  4+ years of experience in performance tuning of OS, Application and Databases. 

Strong knowledge of at least one scripting language such as bash / Perl / Python / Ansible/Puppet for automation of day to day tasks.  3+ Years' relevant experience on a high volume enterprise help desk or similar support role.  Moderate hands on experience on different Linux distributions  Exposure on virtualization and cloud platforms.  Understanding of High Availability and Redundancies for different components.  Understanding the DR/BCP for different environment. Exposure on DR Drills.  Server security hardening, and system compliance.  Exposure on Centralized Authentication Systems of LDAP, Integration with Active Directory System and Implementation of Multifactor Authentication System.  Exposure on managing and Maintaining Antivirus servers.  Well versed with Mail servers, DNS, Apache, Tomcat etc.  Exposure on handling different MTA/PMTA/Anti-Spam Gateways.  Exposure on fixing the identified vulnerabilities identified in VAPT.  Identifying the Root Cause and provide permanent fix. Creating RCA.  In depth understanding of TCP/UDP, packet handling, sessions.  Exposure to performance tuning of OS, Application and Databases.  Experienced in managing various storage Connectivity to storage on different protocols i.e. ISCSI, NFS, FC, FCOE etc.  Good understanding of RHEL, SUSE product licensing & management would be an advantage.