Company Overview

EPIV Solutions is a dynamic organization in the IT and international BPO industry, located in Pune's vibrant Viman Nagar. As a provider of both B2B and B2C services, we are dedicated to delivering exceptional customer service. Our team comprises 51-200 employees who are committed to excellence and innovation. For more information about our company, visit our website at epivsolution.com.

Job Overview

We are seeking a dedicated International Voice Executive to join our team in Pune. This full-time position is ideal for freshers looking to enter the customer service domain, with the opportunity to develop skills in an international call center setting. The role requires no prior work experience, making it perfect for enthusiastic individuals eager to start their careers.

Qualifications and Skills

• Fluent english is essential for effective communication in an international context (Mandatory skill).
• Experience or knowledge of international call center operations is highly desired (Mandatory skill).
• Proficiency in speaking, reading, and writing english is required (Mandatory skill).
• Understanding of voice process techniques to handle calls efficiently is expected.
• Freshers with a positive attitude and willingness to learn are encouraged to apply.
• Strong customer service orientation to address customer inquiries effectively.
• Ability to handle multiple calls and tasks while maintaining high service standards.
• Effective communication skills to liaise with international clients and team members.

Roles and Responsibilities

• Manage inbound and outbound international calls with professionalism and courtesy.
• Provide clear, concise, and accurate information to customers over the phone.
• Resolve customer issues promptly, ensuring a positive customer experience.
• Document all customer interactions and maintain detailed call records.
• Collaborate with team members to improve processes and enhance service levels.
• Participate in training sessions and workshops to enhance call handling skills.
• Adhere to company policies, procedures, and guidelines at all times.
• Meet performance targets and contribute to team success by achieving set goals.

For more details call HR on9370193454

send resume - 9370193454