Company Overview

EPIV Solutions, located in Pune's Fatima Nagar, is a leading IT and international BPO firm offering both B2B and B2C services. With a workforce of 51-200 employees, the company specializes in business process outsourcing solutions. As a customer-centric organization, EPIV Solutions is committed to delivering exceptional service quality. For more information, please visit our website at epivsolution.com.

Job Overview

We are seeking a Customer Service Representative for the night shift at our Pune location. This full-time position is open to freshers with 0 to 1 year of work experience. As a vital part of our team, you will engage directly with customers, providing prompt and effective service to meet their needs. This role requires working night shifts, demanding a high degree of verbal communication and fluency in English.

Qualifications and Skills

• Fluent English proficiency for clear and effective communication (Mandatory skill).
• Willingness and ability to work night shifts accommodating different time zones (Mandatory skill).
• Strong verbal communication skills to engage customers constructively (Mandatory skill).
• Experience or capability in providing seamless customer support over various communication channels.
• Ability to problem-solve swiftly, understanding customer issues to find resolutions efficiently.
• Attention to detail in all interactions, ensuring accuracy and clarity in communication.
• Capability to handle customer queries with patience and professionalism.
• Skill in multitasking and managing time efficiently to prioritize customer engagements effectively.

Roles and Responsibilities

• Handle incoming customer calls and emails promptly, providing accurate information and assistance.
• Guide and resolve customer issues, ensuring a high level of satisfaction and maintaining company standards.
• Work collaboratively with internal teams to address and resolve customer concerns.
• Maintain detailed and accurate records of customer interactions for future reference and analysis.
• Adapt to the use of company software and systems efficiently to manage customer accounts.
• Participate in training programs to enhance customer service skills and product knowledge.
• Ensure compliance with company guidelines and procedures in every customer interaction.
• Foster a positive relationship with customers by demonstrating empathy and professionalism.