Company Overview

Emiac Media is a dynamic company headquartered in Jaipur, specializing in the events services industry. Our mission is to strategize, plan, and organize exclusive events that resonate deeply with audiences. With a dedicated team of 11-50 employees, we focus on crafting unique experiences encompassing artists, shows, events, and bookings. Visit us at www.emiacmedia.com to learn more.

Job Overview

Emiac Media is seeking a Customer Relationship Intern located in Jaipur. This full-time internship is designed for freshers with 0-1 year of work experience. As a Customer Relationship Intern, you will play a crucial role in supporting our efforts to enhance customer experiences and relationships through strategic communication and CRM initiatives.

Qualifications and Skills

• Must possess excellent communication skills to effectively engage with customers and collaborate with team members (Mandatory skill).
• Proficiency in using HubSpot CRM for managing customer data and supporting internal teams in crafting bespoke customer solutions.
• Experience in customer journey mapping to help the company deliver personalized and effective customer experiences.
• Ability to utilize data analytics for informed decision-making and to assess customer engagement and satisfaction.
• Skilled in customer segmentation to identify target audiences and tailor strategies to meet different customer needs.
• Understanding of omni-channel strategy to ensure seamless customer interaction across multiple platforms.
• Capable of contributing to CRM strategy development, enhancing customer relationships, and optimizing company processes.
• Demonstrated team leadership to support and guide team members in achieving collective goals and enhancing performance.

Roles and Responsibilities

• Support the development and execution of customer relationship strategies to enhance customer satisfaction and loyalty.
• Assist in maintaining and updating customer records within the HubSpot CRM system for accuracy and streamlined communication.
• Engage with customers to gather feedback and insights for ongoing improvement of services and customer engagement approaches.
• Collaborate with the events team to understand customer needs and align strategies accordingly to create exceptional event experiences.
• Work alongside the data analytics team to analyze customer data and derive actionable insights to improve interactions.
• Participate in strategy meetings to contribute ideas and support the implementation of CRM and customer engagement initiatives.
• Provide timely support and assistance to customers, ensuring efficient resolution of concerns and fostering positive relationships.
• Assist in planning and conducting customer training sessions on using company services effectively, thus enhancing their overall experience.