Job Description

Job Title: Mandarin/ Korean/ Japanese L1 Service Desk Support

Role: Independent Contractor

Candidates should be in Philippines

Exp: 3-4yrs

Work From Office Location: 1634 Taguig Metro Manila

Fluent in Mandarin/ Korean/ Japanese ( Language Skills )

(Independent Contractor role)

Please share CV to sangeetha.s@eilglobal.com

Company Overview

EIL Global is a dynamic IT service provider headquartered in Adelaide, Australia, with a strong presence across Asia Pacific and EMEA. We specialize in delivering cutting-edge IT solutions in desktops, servers, networks, and data center technologies. Our expertise spans the entire spectrum of IT infrastructure, with a focus on digital transformation through professional and managed services, AIOPS, AI-based workforce automation, and blockchain solutions.

Job Description

Mandarin/ Korean/ Japanese L1 Service Desk Support

Role: Independent Contractor

Candidates should be in Philippines

Exp: 3-4yrs

Work From Office Location: 1634 Taguig Metro Manila

Fluent in Mandarin/ Korean/ Japanese ( Language Skills )

• Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

• Basic understanding of PC hardware set-up and configuration.

• Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.

• Basic knowledge of Active Directory, Messaging, User Profile Administration including Remote Troubleshooting, Installation and Uninstallation of applications etc. is a must.

• Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups.

• Knowledge of Microsoft based operating systems with emphasis on Windows X (i.e. Win10, Win7)

• Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, MFD, Mobile & Tablets)

• Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.

• Good written and oral communications skills with clients and management as well as people skills.

• Ability to work with deadlines and complete tasks on-time.

• MCP and ITIL certification would be desirable but not mandatory

• Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),

Non-Technical

· Good Customer management skill,

· Good in oral and written communication

· Able to interact and work with customer at different levels.

· Self- Driven and result oriented.

· Really passionate about the work

· Local language knowledge is preferred

· Fluent in Mandarin/ Korean/ Japanese ( Language Skills )

· Studied/Worked in South Korea is plus.

· Be good at Read & Write in English.