Company Overview

EIL Global IT Solutions and Services Pvt Ltd, headquartered in Adelaide, Australia, provides top-tier IT services across the Asia Pacific and EMEA regions. Our expertise spans desktops, servers, networks, and data center technologies, supporting enterprises on their digital transformation journey.

Job Overview

We are seeking a Mid-Level IT Support Engineer to join our team, working across locations in Kaitaia, Hawera, Dunedin, Dargaville, Christchurch, Christchurch City, and Cambridge. This is a freelance, contract-based role, ideal for individuals with strong expertise in desktop support and a comprehensive understanding of various IT infrastructure components. The position demands a self-motivated professional ready to tackle diverse IT challenges in dynamic environments.

Qualifications and Skills

• Expertise in desktop support is crucial for success in this role (Mandatory skill).
• Proficiency in Active Directory to manage user permissions and access effectively.
• Experience with Office 365 and its applications to support and enhance productivity tools.
• Strong troubleshooting skills to identify and resolve issues efficiently in various IT environments.
• Proven ability in network support, including configuring and maintaining network components.
• Competence in Windows Administration for managing and securing Windows-based systems.
• Experience with SCCM for the deployment and management of software and security updates.
• Effective communication skills to provide clear technical advice and support to end-users and colleagues.

Roles and Responsibilities

• Provide desktop support and troubleshoot issues for clients and internal users efficiently.
• Manage user accounts and permissions in Active Directory, ensuring secure access to resources.
• Support and maintain Office 365 environments to facilitate seamless business operations.
• Identify and resolve network-related problems, maintaining optimal network performance.
• Perform Windows Administration tasks, ensuring systems are secure and operational.
• Utilize SCCM for software distribution, updates, and compliance across client systems.
• Communicate effectively with clients to understand their IT needs and provide appropriate solutions.
• Collaborate with team members to support complex IT projects and initiatives as required.

Please share CV to della.joseph@eilglobal.com.