Company Overview

EIL Global IT Solutions and Services Pvt Ltd is a dynamic IT services provider, headquartered in Adelaide, Australia, with a presence in Asia Pacific and EMEA. Specializing in desktops, servers, networks, and data center technologies, EIL Global supports digital transformation through managed services, AIOPS, and workforce automation. We are committed to empowering enterprises across the entire IT infrastructure spectrum. Visit our website at eilglobal.com.au for more information.

Job Overview

We are seeking a Mid-Level IT Support Engineer to join our team on a contract or freelance basis. The role is based in locations including Wanganui, Wanaka, Timaru, Warkworth, Waipawa, Thames, and New Plymouth. The ideal candidate must have with keen problem-solving abilities to handle various IT infrastructure challenges effectively.

Qualifications and Skills

• Proven experience in desktop support (Mandatory skill) with the ability to diagnose and resolve issues efficiently at client locations.
• Proficiency in Active Directory management and maintenance to ensure smooth user and resource management across the enterprise.
• Comprehensive knowledge of Office 365 with the ability to provide technical support and resolve user issues promptly.
• Strong troubleshooting skills to analyze, identify, and rectify hardware and software issues quickly and effectively.
• Experience in Network Support, including the ability to monitor, maintain, and improve network performance and reliability.
• Proficient use of SCCM for system management, deployment, and maintaining best practices throughout the organization.
• Skilled in imaging and reimaging systems to streamline deployment and recovery processes across various infrastructures.
• Ability to provide technical support across multiple platforms, ensuring seamless IT operations for all end-users.

Roles and Responsibilities

• Provide timely and effective desktop support services to ensure optimal end-user productivity and system performance.
• Manage Active Directory environments, handling user accounts, permissions, and directory services efficiently.
• Administer and troubleshoot Office 365 environments, ensuring seamless user communication and data management.
• Perform thorough troubleshooting and resolution of both hardware and software-related technical issues.
• Deliver exceptional network support, maintaining network systems and performing regular checks on connectivity and speed.
• Utilize SCCM for deploying, updating, and managing software applications and system configuration effectively.
• Handle imaging and reimaging of devices with efficiency to facilitate rapid deployment and recovery processes.
• Assist in technical support initiatives, providing comprehensive solutions to meet diversified IT needs of the organization.

Please share CV to della,joseph@eilglobal.com.