Company Overview

EIL Global IT Solutions and Services Pvt Ltd specializes in IT services across the Asia Pacific and EMEA regions, focusing on desktops, servers, networks, and data centre technologies. Headquartered in Adelaide, Australia, EIL Global offers professional and managed services to facilitate digital transformation, levering technologies like AIOPS and AI-based Workforce Automation. With a presence in multiple international locations, EIL Global supports enterprises in navigating IT infrastructure solutions.

Job Overview

The IT Support Engineer role at EIL Global is a mid-level position located in various locations across New Zealand, including Whitianga, Whakatane, Whangarei, Wanaka, Warkworth, Thames, and Tokoroa. This contract-based, freelance position requires expertise in desktop support and other essential IT areas. The candidate will contribute to EIL Global's mission of delivering superior IT services across the region.

Qualifications and Skills

• Desktop support (Mandatory skill) involves providing technical assistance for hardware and software issues on desktops and laptops.
• Proficiency with Active Directory is crucial to manage user access across multiple systems and ensure operational security.
• Experience with Office 365 is necessary for troubleshooting and maintaining collaborative productivity tools.
• Familiarity with ticketing systems to effectively log, track, and resolve technical issues reported by users.
• Networking knowledge to configure, maintain, and troubleshoot network connections and data flow between systems.
• Effective troubleshooting skills to identify, diagnose, and resolve technical hardware and software problems efficiently.
• Experience in imaging and reimaging provides a solid foundation in deploying operating systems and software to client devices.
• Proficiency with SCCM is important for automating system management tasks across corporate environments.

Roles and Responsibilities

• Provide technical support and immediate solutions to end-users' computing issues in a timely manner.
• Manage and resolve incidents and service requests in a professional and efficient way using ticketing systems.
• Configure and maintain Active Directory environments, ensuring correct permissions and data protection policies.
• Deploy and maintain Office 365 applications, ensuring smooth user adoption and problem resolution.
• Implement imaging and reimaging tasks for devices, ensuring all systems are up to date and functional.
• Troubleshoot network issues to restore connectivity and ensure a reliable network environment for business operations.
• Utilize SCCM for automated deployment and routine maintenance tasks to improve system efficiency and security.
• Collaborate with global IT teams to provide consistent and standardized IT solutions across EIL Global's diverse locations.

Please share CV to della.joseph@eilglobal.com.