EIL Global IT Solutions and Services Pvt Ltd is a leading provider of IT services across the Asia Pacific and EMEA regions. We specialize in desktops, servers, networks, and data center technologies, helping enterprises in their digital transformation journey with professional and managed services. Headquartered in Adelaide, Australia.

Job Overview

We are seeking a Full-Time Desktop Support Engineer to join our team, providing onsite support across Rolleston (Christchurch), Wiri, and Northcote (Auckland). This role requires relevant work experience. The engineer will be responsible for break-fix support, POS device support, hardware troubleshooting, and system reimaging, ensuring seamless IT operations for our clients.

Key Responsibilities:

·      Perform break-fix support for desktops, laptops (Windows/macOS), iMacs, and POS devices.

·      Diagnose and replace faulty hardware components: HDD, RAM, motherboard, screen, keyboard, fan, power supply, etc.

·      Provide support for software installations, OS configuration, and minor troubleshooting.

·      Install, configure, and troubleshoot POS terminals, receipt printers, barcode scanners, and card readers.

·      Reimage systems using deployment tools or bootable media.

·      Log all activities, time, and part usage in the ticketing system.

·      Coordinate with L2/L3 teams for escalations or specialized tasks.

·      Travel to client sites for onsite support within the assigned region.

·      Ensure SLA compliance and customer satisfaction for each ticket.

·      Maintain inventory of spare parts and tools.

Please share updated CV to della.joseph@eilglobal.com.