Company Overview

EIL Global IT Solutions and Services Pvt Ltd is a leading provider of IT services in the Asia Pacific and EMEA regions. Headquartered in Adelaide, Australia, we specialize in managing and transforming IT infrastructures for enterprises.

Job Overview

We are seeking a Mid-Level IT Support Engineer to join our team on a freelance basis in Tuncurry, Forster. The ideal candidate will have a maximum of 6 years of work experience and be responsible for ensuring the smooth operation of workstations, printers, meeting rooms, and communication rooms. They will also manage Office 365 and Active Directory environments, becoming a key player in our dynamic IT services team.

Qualifications and Skills

• Proven experience with setting up and monitoring workstations, focusing on both hardware and software health checks.
• Proficiency in configuring peripherals such as monitors, keyboards, and mouse to ensure operational efficiency.
• Expertise in performing printer health checks, including network printers and standalone devices for seamless functionality.
• Strong understanding and management experience of meeting rooms and communication rooms to support business functions.
• Extensive experience with Office 365, including email configuration, user management, and troubleshooting.
• Solid experience working with Active Directory, including user account creation, group policies, and troubleshooting login issues.
• Excellent problem-solving skills with a proactive approach to identifying and addressing potential IT infrastructure issues.
• Ability to work independently whilst collaborating effectively with a remote team across Asia Pacific and EMEA regions.

Roles and Responsibilities

• Conduct regular workstation health checks to ensure optimal performance and prompt issue resolution.
• Setup and monitor peripheral devices such as monitors, keyboards, and mice to ensure user satisfaction.
• Perform proactive maintenance and health checks on all printers and ensure they are in working order at all times.
• Manage and support meeting rooms and communication rooms to facilitate effective internal and external communication.
• Oversee and manage Office 365 user accounts, ensuring smooth access and addressing any service issues.
• Administer Active Directory, including troubleshooting, user account management, and security settings.
• Provide technical assistance and support to staff across various locations within the Asia Pacific and EMEA regions.
• Collaborate with IT teams to ensure compliance with company standards and both internal and external IT policies.

Please share updated CV or references to della.joseph@eilglobal.com.