Role Overview:

As an IT Intern, you will gain hands-on experience in hardware troubleshooting, system repairs, and IT support. You will assist with diagnosing and resolving hardware and software issues, ensuring smooth operations for end users.

Key Responsibilities:

• Hardware & Software Troubleshooting: Identify and resolve hardware and software issues on desktops, laptops, and other IT equipment.
• Component Replacement: Assist in replacing faulty components such as RAM, hard drives, motherboards, and power supplies.
• System Installation & Updates: Install operating systems, drivers, and required software while ensuring all updates and security patches are applied.
• Data Security & Backup: Secure and back up important data before performing repairs or system changes.
• Testing & Validation: Conduct post-repair testing to confirm system stability and functionality.
• Logistics & Inventory Management: Collect required parts from the warehouse, transport them to customer locations, and return faulty parts as needed.
• Customer Assistance: Provide basic user support, repair reports, and guidance on system maintenance and best practices.
• Device Handover: Ensure repaired devices are properly verified and returned to users.

Requirements:

• Currently pursuing or recently completed a degree in IT, Computer Science, or a related field.
• Basic understanding of hardware components, troubleshooting, and software installation.
• Strong problem-solving and analytical skills.
• Willingness to learn and adapt to IT support processes.
• Good communication and customer service skills.
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