IT Hardware Support Field Engineer

Location: Chennai, Tamil Nadu (Chennai Candidates Preferred)

Experience Required: 6 months - 5 Yrs

Notice period: immediate to 15 days

Employment Type: Full-Time Contract Long Term position(Independent Contractor Role)

Working Days: Monday to Saturday

Working Hours: 9:30 AM to 6:30 PM

Travel Requirement: Must have own two-wheeler or vehicle to commute between client sites

Company Overview

EIL Global IT Solutions and Services Pvt Ltd is a dynamic IT service provider headquartered in Adelaide, Australia, with a strong presence across Asia Pacific and EMEA. We specialize in delivering cutting-edge IT solutions in desktops, servers, networks, and data center technologies. Our expertise spans the entire spectrum of IT infrastructure, with a focus on digital transformation through professional and managed services, AIOPS, AI-based workforce automation, and blockchain solutions.

Job Description:

Salary Structure: Base monthly package with performance-based slabs

Minimum Daily Task: 4 support tickets per day

Job Description:

Provide Level 1 technical support for desktop, laptop, printer, and peripheral issues.

Perform basic hardware repairs and replacements (fan, RAM, HDD/SSD, keyboard, screen, motherboard).

Troubleshoot and resolve basic to moderate hardware issues for desktops, laptops, and peripheral devices.

Install and configure operating systems (Windows/Linux) and basic drivers when required after hardware fix.

Coordinate with the backend support team for ticket updates and parts availability.

Accurately update the status of tickets in the tracking system on completion.

Provide on-site IT hardware support at multiple client locations across Chennai.

Ensure minimum of 4 tickets are attended and resolved per day.

Maintain basic tools and spare parts inventory during travel.

Ensure client satisfaction through timely and quality service.