JOB PURPOSE:

The Refresh Technician is responsible for managing and executing the process of upgrading and replacing the organization’s hardware. The technician ensures optimal deployment of desktops, laptops, mobile devices, and peripherals. This role includes deploying new systems, performing upgrades on existing systems, and contributing to IT projects as needed to ensure that the hardware infrastructure remains up-to-date, efficient, and secure.

PRINCIPAL RESPONSIBILITIES:

• Assessment and Planning: Evaluate the current hardware infrastructure and execute the refresh cycle as directed.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Deployment: Install and configure new hardware, ensuring minimal disruption to operations.
• Data Migration: Ensure data is securely and efficiently transferred from old to new hardware.
• Testing and Validation: Test new hardware to ensure proper functionality and performance.
• Documentation: Maintain detailed records of the refresh process, including inventory and configuration details.
• User Training and Support: Provide training and support to end-users on new hardware, addressing issues or concerns.
• Assist with advanced system configurations, including imaging and deployment of desktops and laptops.
• Participate in IT projects such as system migrations, software deployments, and infrastructure upgrades.
• Maintain accurate records of issues and solutions in a ticketing system.
• Manage and maintain IT asset inventories, ensuring proper documentation and lifecycle tracking.

REQUIRED SKILLS, QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree or equivalent experience.
• 2–5+ years of experience in desktop support, IT helpdesk, or a similar role.
• Strong knowledge of Windows, macOS, and common software applications (e.g., Microsoft Office).
• Familiarity with network concepts (TCP/IP, DNS, VPN, DHCP).
• Experience with system imaging, deployment, and hardware upgrades.
• Strong problem-solving and analytical skills.
• Ability to follow directions, manage time effectively, and handle multiple tasks.
• Excellent written and verbal communication skills.
• Team-oriented, with the ability to work independently and support team members.
• Knowledge of IT security principles and experience implementing security measures.
• Onsite 5 days per week.
• Overtime (nights and weekends) as required.
• Other tasks and responsibilities as deemed appropriate.

PREFERRED SKILLS, QUALIFICATIONS & EXPERIENCE:

• Certifications such as CompTIA A+, Network+, Microsoft MCP, or similar.