Job Summary:

We are seeking a skilled EUC Field Support Engineer to provide comprehensive end-user computing support, including conference room setup, white glove support (including VIP users), Mac device assistance, and smart hands & feet services for server infrastructure (approx. 27 servers). The role requires strong troubleshooting, communication, and customer service skills across a dynamic IT environment.

Key Responsibilities:

• Provide hands-on support for desktop/laptop hardware, software, and connectivity issues.
• Deliver conference room and white glove support (including VIP users, no separate SLA).
• Support Mac devices, tablets, and mobile devices as needed.
• Perform IMAC (Install, Move, Add, Change) activities and deskside support.
• Act as smart hands & feet support for server and network equipment.
• Manage patching, desktop imaging, hardware replacements, and software deployments.
• Monitor and enforce endpoint security compliance.
• Utilize ITSM tools (e.g., ServiceNow) for ticket tracking and resolution.
• Support remote users and field staff using remote desktop and EUC tools.
• Collaborate with internal teams to resolve incidents and recommend process improvements.

Requirements:

• Hands-on experience with Windows 7/10 OS and Microsoft Office suite.
• Knowledge of Active Directory and ITIL processes (Incident, Change, Problem, etc.).
• Experience with MAC device support and mobile device management is a plus.
• Familiarity with conferencing tools, VPN, Lync/Teams, and remote support tools.
• Experience with Service Management tools (preferably ServiceNow).
• Associate degree in electronics or IT (Bachelor’s preferred).