Key Responsibilities Include:

· Provide technical support either by phone, remote access or deskside visits as needed

· Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support

· Smart Hands and Feet support if required

· Management inventory of new and replacement equipment; and on diagnosis of a hardware fault, recording of the necessary data (serial number, location etc.) and feedback to the Service Desk in order to support the repair service

· IMAC/D - Installations, decommission, cascades, moves, adds and change EUC equipment, software

Skill Requirements:

· Excellent experience as a desktop technician, computer technician or IT support in a professional business environment

· Must have excellent customer service skills working with end users and VIP's

· Experienced in supporting MS office applications (office 2003-2016)

· Windows OS 7 and 10

· Knowledge of WAN/LAN Technology

· Basic knowledge of Network Topology LAN/WAN

· Cisco Switch installation and configuration as per Config template

· Knowledge to provide remote access of network devices ( Switch/WLC ) connected to LAPTOP via Console cable Experienced in supporting common business office devices, including printers, scanners, mobile, audio/video equipment

· Knowledge of ticketing system or equivalent