Company Overview

Sara ELGI Arteriors Ltd, headquartered in Coimbatore, Tamil Nadu, operates within the Wholesale Building Materials industry. Committed to meeting customer needs, the company meticulously researches products to exceed expectations. With a team of 11-50 employees, Sara ELGI Arteriors Ltd is dedicated to innovation and quality in every offering. For more information, visit their website at www.saraelgi.com.

Job Overview

The Service Coordinator role at Sara ELGI Arteriors Ltd requires a dedicated individual to manage various aspects of customer service in Pollachi. This is a full-time, mid-level position demanding a minimum of 4 to 6 years of relevant work experience. Candidates should be prepared to coordinate and ensure effective customer service delivery as part of a dynamic team.

Qualifications and Skills

• Strong ability to follow up on engineers' reports, ensuring all service-related issues are effectively addressed.
• Proven experience in resolving customer complaints with professionalism and finding long-term solutions.
• Expertise in material follow-up processes post repair services to maintain the workflow efficiency.
• Proficiency in managing documentation processes accurately, maintaining comprehensive records for future reference.
• Capable of overseeing the entire customer service process, ensuring customer satisfaction is upheld at all times.
• Excellent communication and interpersonal skills to facilitate smooth interactions with team members and clients.
• Comprehensive knowledge of customer service practices and the ability to implement them effectively.
• Attention to detail and problem-solving skills to handle any unexpected challenges promptly and efficiently.

Roles and Responsibilities

• Coordinate and oversee customer service processes, ensuring all operations run smoothly and efficiently.
• Address and resolve customer inquiries and complaints promptly and accurately.
• Maintain and update customer service records and documentation in an organized manner.
• Follow up on engineers' reports and coordinate with other departments to resolve service-related issues.
• Ensure timely follow-ups on material post repair services to optimize service delivery.
• Liaise with team members to streamline customer service operations and processes.
• Provide feedback and report on the efficiency of customer service processes to management.
• Identify and implement improvements in customer service practices to enhance customer satisfaction.