Customer Service Representative

Byculla
Full-Time
Mid-Level: 1 to 3 years
18K - 23K (Per Month)
Posted on Apr 01 2025

About the Job

Skills

Adaptability
Communication
Self-Control
Ability to Use Positive Language.
Analysis Of Alternatives
Empathy
  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.


About the company

About the Company Founded in 2022, House of Biryan is led by Mohammed K. Bhol and Chef Mikhail Shahani, both seasoned professionals with a collective experience of over 25 years in the Biryani industry. Their passion for Biryani and commitment to excellence drive their brand's mission to introduce this iconic dish to a global audience.

Industry

Food and Beverage Service...

Company Size

201-500 Employees

Headquarter

Mumbai

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