Genius LabsSales Executive Status: Open Assigned By: info@victaman.com Notice Period: Immediate Shift Timings: Day Shift Salary: 2 to 3.2 Lpa&nbsp; Language: Hindi, English Skills: Excel, Computer, Telecalling, Negotiation Experience: 0 - 5 years

<h1>Cogent E Services Ltd</h1><h1>Customer Care Executives for Voice &amp; Sales process</h1>BPO Location - Whitefield, Banglore We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and p

<h1>Description</h1><a href="https://earlyjobs-company-logo.s3.ap-south-1.amazonaws.com/genius.png-1720769558193" rel="noopener noreferrer" target="_blank">Visit</a> As a Business Development Associate, you will play a crucial role in driving the growth and success of our company. You will be responsible for identifying new business opportunities, building and maintaining clien

Victaman Services Pvt. Ltd. is a rapidly growing offshore mobile and web app development company located in Bangalore, the software capital of India. With a passionate team of tech-savvy professionals, marketing experts, and the best recruiters, we dare to offer the latest digital technologies, marketing, and recruitment solutions to our clients worldwide.

seeking a highly motivated and experienced Relationship Manager to join our growing team. Roles &amp; Responsibilities: 1. Area/ Lane /Geography Mapping: Responsible for lane to lane/ Area mapping of Area/ Geography at regular intervals with the help of supervisor. Identify new sources in the allocated Area/ Geography and inform the progress to reporting manager during team huddle. 2. Source Relationship Management: Responsible for managing the relationship with all sources assigned and identified by him in his geography/area. 3. Maintain Reports: Responsible for maintaining reports related to sales and all his activities in the prescribed format. Should maintain diary on daily basis in the prescribed format of activities. 4. Channel Partner Recruitment: Responsible for identifying the need for appointment of a channel partner 5. Team Huddle: Responsible for attending team huddle on a daily basis as per the set process. 6. Customer Relationship Management: Responsible for enhancing the customer experience by developing and maintaining relationship with customers. 7. Completion of File: Responsible for submission of complete application form, documentations and information Requirements: <ul><li>Bachelor's degree in any field.</li><li>Excellent communication, interpersonal, and negotiation skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Proficiency in Microsoft Excel and CRM software.</li><li>Ability to work independently and as part of a team.</li><li>Open to travel - Must have a Two Wheeler</li></ul> Benefits: <ul><li>Competitive salary and benefits package.</li><li>Opportunity for career growth and development.</li><li>Work in a dynamic and fast-paced environment.</li><li>Be part of a leading financial institution.</li></ul> If you are a highly motivated and results-oriented individual with a passion for building relationships and exceeding expectations, we encourage you to apply.

Company OverviewVictaMan Services Private Limited is a dynamic offshore mobile and web app development company headquartered in Bangalore, India's software capital. Our dedicated team of tech enthusiasts, marketing specialists, and top recruiters delivers cutting-edge digital technologies, marketing, and recruitment solutions to clients worldwide. With a workforce of 51-200 employees, we belong to the Information Technology &amp; Services industry. For more information, visit our website at <a href="https://www.victaman.com" rel="noopener noreferrer" target="_blank">www.victaman.com</a>. Job OverviewWe are seeking a motivated Customer Care Representative to join our team at VictaMan Services Private Limited. This full-time position is based in Bangalore and is ideal for freshers looking to embark on a rewarding career in customer support. As a Customer Care Representative, you will play a crucial role in addressing customer inquiries, resolving issues, and ensuring a positive experience for our clients. Qualifications and Skills<ul><li>Possess excellent communication skills to efficiently interact with customers, providing clear and concise information.</li><li>Demonstrate strong problem-solving abilities to identify customer issues and develop effective solutions promptly.</li><li>Exhibit active listening skills to understand customer queries and concerns accurately, ensuring they feel heard and valued.</li><li>Utilize conflict resolution skills to manage and resolve customer disputes, maintaining a calm and professional demeanor.</li><li>Display exceptional time management skills to handle multiple customer interactions effectively, ensuring timely responses.</li><li>Showcase adaptability to thrive in a fast-paced environment, adjusting to evolving customer needs and company processes.</li><li>Maintain a customer-centric approach, prioritizing customer satisfaction and delivering high-quality service consistently.</li><li>Collaborate with team members and other departments to share insights and improve the overall customer experience.</li></ul> Roles and Responsibilities<ul><li>Handle inbound and outbound customer inquiries via phone, email, and chat, providing accurate information about products and services.</li><li>Resolve customer issues by applying problem-solving skills and escalating complex matters to appropriate departments when necessary.</li><li>Maintain customer records by updating account information and documenting interactions precisely.</li><li>Collaborate with team members to ensure a seamless customer support experience, sharing insights and feedback for continuous improvement.</li><li>Meet individual and team performance targets in accordance with company policies and procedures.</li><li>Participate in ongoing training sessions and workshops to enhance product knowledge and service skills.</li><li>Contribute to a positive team environment, encouraging mutual collaboration and support among colleagues.</li></ul>

A dedicated Tele Counsellor is needed to guide and assist clients, ensuring a smooth and positive experience. This role involves managing both inbound and outbound calls, handling client inquiries, and providing professional advice.<h3>Key Responsibilities:</h3><ul><li>Engage with clients to understand their needs and provide relevant information.</li><li>Offer personalized counseling and advice on company services.</li><li>Promptly handle client queries to maintain high satisfaction levels.</li><li>Accurately document client interactions and gather feedback.</li><li>Follow up on leads to convert them into customers.</li><li>Meet or exceed set individual and team performance targets.</li></ul><h3>Requirements:</h3><ul><li>Educational Requirement: Minimum of a graduate or 12th pass with results available.</li><li>Experience: Preferred background in voice process or customer service roles.</li><li>Skills: Strong communication in both English and Hindi, good problem-solving skills, and a customer-focused approach.</li><li>Other Attributes: Ability to work effectively in a fast-paced environment with a positive outlook.</li></ul>This is a great role for individuals passionate about customer service and counseling, looking to work in a supportive and goal-driven team.

&nbsp;**Job Description**You will be part of a growing team of customer service professionals, responsible for providing exceptional service across phone, email, and live chat. Your role will involve answering customer inquiries, resolving issues, and building relationships with customers in a dynamic environment. &nbsp;**Key Responsibilities** 1. **Customer Interaction:** Handle inbound and outbound customer calls, emails, and chat.2. **Issue Resolution:** Resolve customer concerns quickly and efficiently.3. **Relationship Building:** Foster strong customer relationships with clear and empathetic communication.4. **Process Adherence:** Follow company policies and procedures to ensure high service quality.5. **Performance Metrics:** Meet or exceed key performance indicators (KPIs) such as call volume, resolution time, and customer satisfaction.6. **Teamwork:** Collaborate with team members to reach common goals. &nbsp;**What We’re Looking For**- **Communication Skills:** Strong verbal and written communication skills in English and Hindi (additional regional language is a plus).- **Technical Skills:** Basic computer literacy, especially in MS Office.- **Problem-Solving Skills:** Ability to analyze and resolve customer issues.- **Adaptability:** Able to perform well in a fast-paced, dynamic environment.- **Positive Attitude:** Self-motivated with a solution-oriented mindset. **What We Offer**- **Competitive Salary:** Attractive pay package.- **Growth Opportunities:** Room for career advancement and professional development.- **Flexible Shifts:** Work hours to suit your lifestyle.- **Supportive Work Culture:** A collaborative, inclusive, and encouraging work environment.

Job Description:We are hiring a Customer Relationship specialist for Voice and Sales processes. This role involves managing customer interactions, addressing inquiries, and promoting products/services. Key Responsibilities: Handle inbound and outbound customer calls.Provide excellent customer support and resolve queries.Meet sales targets and maintain high satisfaction levels.What We Offer: Competitive salary with performance-based incentives.Comprehensive training and growth opportunities.