Key Responsibilities:

Handle group booking requests from B2B partners (travel agents, corporates, etc.)

Provide best fare quotes, negotiate group rates with airlines

Issue tickets, handle reissuance, cancellations, and refunds

Coordinate with airline representatives for seat blocks, PNRs, and confirmations

Manage end-to-end group travel itineraries, including pre- and post-sales support

Maintain relationships with airline partners and B2B clients

Keep updated with airline policies, group fare trends, and industry regulations

Generate and share reports on group booking performance and pipeline

Requirements:

2–3 years of experience in travel consulting with focus on group bookings (B2B)

Strong knowledge of GDS systems (Amadeus / Galileo / Sabre)

Excellent communication and negotiation skills

Ability to handle multiple group requests and tight deadlines

Strong attention to detail and customer service orientation