3       Roles and Responsibilities 

·        Collection from existing clients 

·        Retention 

·        Up-sell, Cross-sell experience  

·        Proficient in English and Hindi language 

·        B2C client handling 

·        Interact with existing customers and make follow-up calls

·        Timely payment & collections from the customers

·        Interaction with customers via Emails & over the phone.

·        Take actions to encourage timely debt payments

·        Process payments and refunds

·        Update account status records and collection efforts

·        Updating the existing customers on ongoing projects.

·        Report on collection activity

·        Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.

Required Candidate profile

Proven experience as a CRM Sr. Executive, Customer Success or Collection Specialist or Business Development role 

·        Knowledge of billing procedures and collection techniques 

·        Working knowledge of MS Office and databases 

·        Patience and ability to manage stress 

·        Excellent communication skills (written and oral) 

·        Skilled in negotiation 

·        Problem-solving skills 

·        Bachelor's degree

Share your cv at sumeet@aimlay.com or 9211712210 (Whatsapp only No Calls)