Hotel Executive Assistant Manager (EAM)
Hotel Executive Assistant Manager (EAM)
215
Applications
Hyderabad
Full-Time
Senior: 15 to 18 years
Posted on Jul 30 2025
About the Job
Skills
Food and Beverage Management
Operations Management
Compliance Management
Revenue Management
Guest Relations
Housekeeping Supervision
Front Office Operations
Crisis Management
- To be responsible for Food and Beverage Operations and will assist the GM in all aspects of Hotel Operations.
- Ensure that the property operates smoothly and provides an exceptional experience for all guests.
- Executive Assistant Manager Assigns duties to HODs and observers’ performance to ensure adherence to hotel policies and established operating procedures.
- Acts as the hotel’s public relations director and promotes the property within the hotel industry, local community, and trade associations.
- Monitor the Guest feedback on OTAs like Trip Advisor, OTA’s, etc.,
- Resolving guest complaints and service recovery process.
- Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
- Ensures the objectives and goals of organization and property owners work together to achieve brand positioning and success.
- Maintains accurate records including cash flows sheet, guest floor limit, AR aging reports, Direct billing, etc.
- Builds owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results.
- Assist GM in key property issues including capital projects, guest service, and refurbishment.
- Performs daily, weekly, and monthly property inspections.
- Builds strong working relationships and communications with hotel staff, HOD, and other departments to ensure maximum operating effectiveness and fulfilment of special event needs.
- Audits on par stock in all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
- Performs sudden audits on rooms and other operating areas.
- Ensures effective, timely, and accurate communications flow about hotel policies and procedures.
- Must be available 24/7 in case to respond to any guest or employee emergencies.
- Corporate client handling and taking part in new client acquisition along with the sales team whenever required.
- All Other duties as assigned by the General Manager or Management.
About the company
Hotels & Restaurants
Hotels & Restaurants
Industry
Hospitality
Company Size
501-1000 Employees
Headquarter
Hyderabad
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