Pay scale :

Fresher Up to 26000 per month

1 – 2 Yrs – 28000 to 35000

3 – 5 Yrs – 35000 to 45000

Location – Bangalore and Mumbai also Noida

Work from Office

Roles and Responsibility :

• Conduct virtual meetings with the employees and their Authorized agents and validate their original documents
• Ensure the Form I-9 has been completed correctly based on Federal USCIS guidelines, handled in a timely and compliant manner
• Coordinate with new hires to retrieve I-9 supporting documentation, verify the authenticity, and confirm they fall within the list of acceptable documents
• Responsible to have I-9s completed within the first day of employment and/or however indicated within the USCIS guidelines
• Follow up and closeout I-9s that may need further verification (SSA TNC, DHS TNC, human error, etc.)
• Help maintain and audit I-9s to ensure 100% completion for all new hires and reverifications
• Provide support to People Operations team initiatives and share ideas/solutions to improve processes
• Providing outstanding customer service.
• Maintaining confidentiality of information.
• Performing other duties as the need arise.
• Establish and maintain good rapport with customers by using positive language and anticipating their needs

Desired candidate :

• 3+ years of previous customer service experience a plus
• Excellent phone etiquette.
• Outstanding communication skills, both verbal and written.
• Ability to maintain a calm and polite manner in stressful situations
• Excellent organizational and multitasking skills
• Willingness to cooperate with customers and management to resolve any issues that may arise
• Ability to act with integrity, professionalism, and confidentiality with sensitive data and conversations
• Strong organizational skills and strict attention to detail
• Overall willingness to jump right in and feel comfortable with a high-volume workload in a remote setting
• Must be able to learn and apply quickly, as well as to dispense/share knowledge in a team environment
• Detail-oriented works well in a team environment, and ability to work independently

Education Qualification:

Graduate in any discipline

Other certifications will be added advantage