Customer Support Representative (International Voice)



Bangalore, Mumbai and Noida
Junior (1 to 3 years)
Posted on May 25 2022

About the Job


Pay scale :

Fresher Up to 26000 per month

1 – 2 Yrs – 28000 to 35000

3 – 5 Yrs – 35000 to 45000

Location – Bangalore and Mumbai also Noida

Work from Office

Roles and Responsibility :

  • Conduct virtual meetings with the employees and their Authorized agents and validate their original documents
  • Ensure the Form I-9 has been completed correctly based on Federal USCIS guidelines, handled in a timely and compliant manner
  • Coordinate with new hires to retrieve I-9 supporting documentation, verify the authenticity, and confirm they fall within the list of acceptable documents
  • Responsible to have I-9s completed within the first day of employment and/or however indicated within the USCIS guidelines
  • Follow up and closeout I-9s that may need further verification (SSA TNC, DHS TNC, human error, etc.)
  • Help maintain and audit I-9s to ensure 100% completion for all new hires and reverifications
  • Provide support to People Operations team initiatives and share ideas/solutions to improve processes
  • Providing outstanding customer service.
  • Maintaining confidentiality of information.
  • Performing other duties as the need arise.
  • Establish and maintain good rapport with customers by using positive language and anticipating their needs

Desired candidate :

  • 3+ years of previous customer service experience a plus
  • Excellent phone etiquette.
  • Outstanding communication skills, both verbal and written.
  • Ability to maintain a calm and polite manner in stressful situations
  • Excellent organizational and multitasking skills
  • Willingness to cooperate with customers and management to resolve any issues that may arise
  • Ability to act with integrity, professionalism, and confidentiality with sensitive data and conversations
  • Strong organizational skills and strict attention to detail
  • Overall willingness to jump right in and feel comfortable with a high-volume workload in a remote setting
  • Must be able to learn and apply quickly, as well as to dispense/share knowledge in a team environment
  • Detail-oriented works well in a team environment, and ability to work independently


Education Qualification:

Graduate in any discipline

Other certifications will be added advantage

About the company

We are Pan India level conglomerate & our goal is to provide all kinds of services and solutions to every corporate requirement and problem under one platform. Our Upaay's includes - Corporate Gifting, Fintech Solutions, Digital Marketing, Web/App Development, Legal Consultation, Corporate Events & many more... We are a bunch of fun loving, energetic and passionate people working towar ...Show More


Information Services

Company Size

2-10 Employees




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Expertia AI Technologies Pvt. Ltd, Sector 1, HSR Layout,
Bangalore 560101

© 2023 Expertia AI. Copyright and rights reserved

© 2023 Expertia AI. Copyright and rights reserved