Position: Senior Software Engineer L2 Support - MEAN Stack

Location: Remote (India)

Responsibilities:

- Lead proactive monitoring and troubleshooting of application systems

- Support Implementation and CRM tracks during peak periods

- Master troubleshooting techniques for L2 ticket resolution

- Meet SLAs by collaborating with L3/L4 Support teams

- Assist in resolving software and technical queries efficiently

- Review and validate code/scripts, mentor junior L2 team members

- Monitor infrastructure alerts and mitigate potential risks

- Collaborate with architects to manage customer inquiries

- Perform root cause analysis and manage customer relationships

- Document solutions, contribute to innovation and automation

- Handle scripting tasks for data management

- Own customer technical issues from report to resolution

- Share feature requests and workarounds with internal teams

Requirements:

- 3+ years in application monitoring and support

- Proficiency in MEAN Stack (MongoDB, Express, Angular, Node)

- Experience with AWS services, New Relic, Agile, CI/CD, and DevOps

- Strong communication skills

- Ability to work under pressure and meet deadlines

- Proficient in HTML/CSS and SQL

- Professional degree required

If you're a self-motivated individual passionate about delivering high-quality software and thriving in an innovative environment, we invite you to apply. Submit your resume and relevant project portfolios/GitHub repositories for consideration.