1. Role Summary

The Showroom Manager will be responsible for all activities in the showroom related to the Sales, Purchase, Customer Service, Inventory, Administration, Sales Return and Purchase Return in the showroom.

2. Key Responsibilities

The key responsibilities of the SRM include, but are not limited to the following:

Sales:

• Greet and receives customers in a warm welcoming manner.
• Achieving the overall sales targets and department wise targets. Weekly review of the same.
• Negotiating prices, offers and payment plans, and then closing sales.
• Maintain outstanding store condition and visual merchandising standards.
• Ensure that Showroom Display, Price tags and Colour combination of products as per company policy.
• Maintain product knowledge
• Ability to handle different type of customers.
• Maximize profitability and set meetings sales targets including motivations to staff.
• Dealing with customer queries and complaints.
• Responsible for handling customers and helping the sales staff in closing a sale.
• Training staff in effective sales and communication strategies.
• Outstanding teamwork, communication, and arbitration abilities.
• Ensure high levels of customer’s satisfaction through excellent service.
• Studying the features of all products on offer.
• To provide accurate information regarding products features & products prices.
• Guide to customers about discounts and special offers.
• To aware of up-to-date new product arrivals and services.
• Arranging stock in a manner that is both visually appealing and allows ease of movement.
• Supervising the use of test models to prevent damage.
• Up-dating market intelligence & reporting competitor activities to HO every week.
• Documenting sales and rewarding employees for these accordingly.
• Responsible for the growth of categories against last year.
• Effective Implementation of in store promotions and communications.

Customer Service:

• Ensure efficient handling of customers and maintaining high service standards.
• Ensure the customer service process is followed to all the walk-in
• Ensure that all customer grievances are personally addressed and solved promptly.
• Responsible for gathering customer and sales man feedback and acting on it and reporting to HO on weekly basis.

Inventory:

• Sourcing the products in coordination with warehouse & purchase Dept once in a week.
• Monitoring the sale of Products and replenishment.
• Maximizing the stock turns.
• Responsible for the pilferages and shortages.
• Product upkeep both at sales floor and stock room.

Administration:

• Entire store administration and ensure compliance with policies and procedures.
• Ensure timely opening and closing of the store.
• Manage showroom personnel.
• Conducting daily briefing to staff on sales target, stock, customer service and other market activities.
• Follows all safety measures of the store, stock and the employees.
• Maintaining the ambience of the stores as per the company’s standards.
• Strictly abide by the companies policies and procedures from time to time.
• Responsible for the discipline, Training and Motivation of Sales team.
• Managing the weekly offs and shifts for the sales staff.
• Ensure that SR Staff’s timing & grooming standard.
• Sending all the required daily, weekly and monthly reports to the H.O on time
• Maintaining day to day books of accounts, purchases, petty cash etc
• Ensure correct daily remittance of cash in the bank.

3. Competencies

To perform this job successfully, the following competencies are critical:

Essential:

• Strong communication skills
• Ability to convince customers
• Strong managerial skills
• Strong interpersonal skills
• Strong result orientation
• Ability to speak local language and English
• Minimum team size handled: 20

Desirable:

• Good physical appearance and grooming
• Candidates should be open to transferring for more growth opportunities.

4. Profile

• Male
• Between 25 - 40 years
• Good English communication skill
• Computer working knowledge
• Minimum 5 years retail experience preferred
• Graduate preferred.

5. Key Performance Indicators

• Showroom sales target achievement
• Showroom scheme target achievement
• Customer conversion % for showroom
• Frequent monitoring of competitor activity
• High inventory turns of the showroom

This is only an indication of JD, which would evolve based on Organization needs.