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Customer Success Associate

Junior (1 to 3 years)
1L - 5L (Per Year)
Posted on Oct 20 2022

About the Job


Who are we looking for?

  • Passionate individuals raring to make an impact in high growth/high ownership startup environment
  • Highly empathetic and customer obsessed individuals aspiring to build a career in customer success/business operations
  • This role will be responsible for helping our learners navigate their career transformation journey with Crio programs as part of the Learning Delivery & Learner Experience Team at Crio.Do.
  • Previous work experience in Customer Success (preferably in Ed-Tech space) would be an added advantage

Kindly fill this google form too:

Should have

  • 1 year experience in customer handling roles.
  • Have strong written and / verbal communication skills
  • Highly empathetic attitude towards users and genuinely want to help people grow
  • Love to help people achieve their goals
  • Active listening skills and are genuinely curious about how things work, or why they don’t
  • An ability to test new process and with making quick decisions in a fast-paced environment
  • Proactive, disciplined, organized, and resilient
  • Are eager to learn new things and willing to ask for/ receive feedback
  • Ability to mange your work in a organized way and report progress
  • Strong execution rigor and detail orientation

Good to have

  • Comfortable with handling data and reports with the right tools (MS Excel is a preferred skill)
  • A basic understanding of programming

What will you do?

  • You will be responsible for the success of 200-250 learners in Crio Platform
  • You need to understand Crio products and services deeply
  • You need to understand the learner's profile, aspirations and constraints if any deeply
  • On daily/weekly level, understand the user progress, challenges of a user with data and interactions through call/whatsapp/slack
  • Actively monitor progress/feedback data and engage with users to drive progress and good experience
  • Be a coach and a good motivator for these learners to ensure they are progressing in their respective tracks, ensure they are completing their tasks
  • Keep track and record of all the learner queries and your interactions in our internal databases in a comprehensible way.
  • Proactively understand the user challenges and problem solve it with help of all internal teams through the process & product changes
  • You will have a 6 day working week, with weekends working and can take a day off on the weekdays.

Who are we?

  • We are disrupting the way developers learn technology and transforming careers.
  • Our mission is to empower developers with high quality applied learning opportunities and nurture the talent for the future.
  • We are team of engineers, product folks from companies like Flipkart, Google, Cisco etc.
  • We are backed by renowned investors from the Indian tech ecosystem like Binny Bansal, Co-Founder, Flipkart, Amod Malviya, Co-Founder, Udaan and more.
  • More about us ; Press:

What's on offer?

  • Working in a truly disruptive space with the opportunity to redefine the way technology is learnt by software developers and transform their careers
  • Having an opportunity to be part of early member in the team and grow along with the organization
  • Opportunity to work with a founding team which has deep expertise in various domains ranging across engineering, product management, business, operations and strategy at consumer internet giants like Google and Flipkart
  • Market competitive compensation and benefits

Application Form-

About the company

At Crio.Do, you learn technology through work-like experiences that are curated from the industry and optimised for learning. Existing ways of learning through videos, traditional universities or bootcamps do not make the cut in aiding developers to gain real skills that translate to success at work. Crio’s learning methodology is centred around building real products and learning tech hand i ...Show More


E-Learning Providers

Company Size

11-50 Employees



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