Job description

Key Responsibilities

1. Hardware & Network Maintenance

• Install, configure, and maintain workstations, laptops, servers, routers, and switches.
• Assist in the setup and monitoring of the organizations LAN/WAN and Wi-Fi networks.
• Diagnose and repair hardware malfunctions, replacing parts as needed.

2. Google Workspace Administration

• Manage user accounts in Google Workspace (creation, modification, removal).
• Monitor and maintain Gmail settings, Google Drive, Calendar, and other apps/services.
• Troubleshoot and resolve Google Workspace issues, escalating when necessary.
• Ensure proper permissions and security policies are in place for user access.

3. System Administration

• Perform daily system monitoring: verify the integrity and availability of hardware, server resources, and processes.
• Support operating systems (e.g., Windows, Linux) and ensure timely updates and patches.
• Assist with user account management, group policies, and basic permission settings.

4. Troubleshooting &Support

• Respond to technical support requests, document issues, and follow up with users to ensure satisfactory resolution.
• Coordinate with vendors and external service providers for warranty or specialized repairs.
• Identify recurring problems and recommend solutions for improving the IT environment.

5. Asset Maintenance & Management

• Maintain an accurate inventory of all IT hardware and software assets.
• Track equipment lifecycles (procurement, deployment, upgrades, retirements) and ensure proper documentation.
• Coordinate with vendors or authorized recyclers for disposal or recycling of end-of-life devices.
• Ensure software licensing compliance and proper allocation of hardware resources.

6. Security & Compliance

• Follow standard security protocols to protect systems and data (e.g. Antivirus updates, password policies).
• Assist in maintaining and verifying system backups and disaster recovery procedures.

Qualifications

• Education: Diploma or Bachelors degree in Computer Science, Information

Technology, or a related field.

Experience:

• Minimum 1 year of experience in hardware, network support, asset
• maintenance, and/or Google Workspace administration.
• Prior experience in a similar IT support role is a plus.

Technical Skills:

• Basic understanding of networking principles (TCP/IP, DNS, DHCP).
• Familiarity with Windows and/or Linux server environments.
• Hands-on experience with hardware setup, troubleshooting, and repair.
• Working knowledge of Google Workspace Admin Console and its core services.
• Knowledge of common system administration tools (e.g., Active Directory, remote management tools).
• Experience with asset management software or practices is a plus.

Soft Skills:

• Strong problem-solving skills and attention to detail.
• Good communication and customer service abilities.
• Ability to work effectively in a team environment.