Shift timings: CST/Day shift time zone         Seniority level: Intermediate  

Employment type: Full time         Work location: Chennai

Responsibilities                                                                                                                      

• Solution and configure to meet customer's business processes.
• Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations
• Extract, transform and load data across systems.
• Identify significant risks, unknowns, and define and drive mitigation plans
• Address customer issues and concerns in a timely fashion to ensure customer satisfaction
• Stay up to date with product knowledge, business flow, sales process and market dynamic
• Build expertise on data migration tools and techniques, legacy software data structures to improve the quality of customer onboarding experience
• Maintain complete documentation and follow organizational processes to ensure the successful implementation of customer products
• Ensure the adherence to SLAs, and key metrics according to the organization's goals and objectives
• Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations