Customer Service Specialist
Customer Service Specialist1
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About the Job
Skills
We are currently hiring for Product Support profile in eSolutions Pvt. Ltd.,
I am sharing you the details below :
one of the largest eCommerce technology solution providers in India, and is currently used to manage almost 20% of overall Indian eCommerce transactions (More than 120 Mn transactions amounting to $US 2 Bn GMV).
supports 10,000+ global retail brands to manage end to end warehouse operations and can be seamlessly integrated with any of the leading ERPs (SAP, Oracle, Navision etc.).
Product Portfolio:
1. Advanced Warehouse management system (handheld, FIFO picking, cycle count etc. supported)
2. Multichannel online order and inventory management, which can be easily integrated with any of the leading ERPs
3. Omni channel solution to manage store delivery of online orders
4. Vendor panels for stock management across suppliers.
Be part of a profitable startup on its way to becoming the first ecommerce focused SAAS unicorn of the country.
We are already one of the largest e-commerce focused technology platform in India and Middle East which has been used by 10,000+ clients and services almost 20% of overall India's e-commerce market
Work in a fast paced environment, which offers end to end ownership and flexibility by being completely output driven
Steep learning curve through in depth understanding of e-commerce industry along with ability to learn from leaders having significant years of experience in Enterprise sales across large firms such as LogMeIn, Knowlarity, A.T. Kearney, Oracle , Akamai etc
Job Summary:
Develop deep Knowledge of product offerings
Develop deep understanding of E-commerce operations
Develop knowledge of competition offerings
Have a clear , professional and informative communication style
Interested in building technical skills
Craft strategies to better nurture our customers
Key Responsibilities & Duties:
1. Handling Customer Escalations
2. Analyze and determine what behaviours and patterns make customers successful
3. Find and implement new opportunities to CG support, and ultimately retain our customers
4. Identify the reason for dis-satisfaction and solve the purpose
5. Negotiate with the customers
6. Ensure contribution in revenue generation & Minimize churn rate
7. Adapt quickly to changing priorities and customer needs.
Location:- , Gurugram
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About the company
Industry
Staffing & Recruiting
Company Size
11-50 Employees
Headquarter
Delhi
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