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Customer Support Executive

Bangalore
Full-Time
Junior: 1 to 3 years
18K - 25K (Per Month)
Posted on Apr 10 2023

About the Job

Skills

Customer support
Excellent communication skills
Querry Handelling
Customer relationship management

We are looking for a Customer Support Executive(Female ) to join our team and provide excellent service to our clients. You will be responsible for answering queries, resolving issues, and ensuring customer satisfaction.


As a Customer Support Executive ( Female), you should have 1-2 years of experience in a similar role, preferably in the same industry. You should also have excellent communication skills, both written and verbal, and be able to handle customer complaints in a professional and courteous manner.


Your main duties will include:


- Responding to customer inquiries via phone, email, chat, or social media

- Providing accurate and timely information about our products and services

- Troubleshooting and resolving customer issues or escalating them to the appropriate department

- Following up with customers to ensure their satisfaction and loyalty

- Maintaining records of customer interactions and transactions

- Providing feedback and suggestions to improve our processes and policies


To be successful in this role, you should have:


- A bachelor's degree or equivalent qualification

- 1-2 years of experience as a customer support executive or similar role

- Excellent communication skills, both written and verbal

- A customer-oriented attitude and a problem-solving mindset

- The ability to work under pressure and multitask

- The ability to work independently and as part of a team

- Proficiency in MS Office and CRM software




About the company

A Global Concept Designed by the Aveve Academy. This has a wide concept and it focuses mainly in covering the entire town and bringing it under one single portal. It aims at providing a platform to all the members as well as the residence of Town. TOWN Spreads its Wings and Targets on providing services to all the Town members and residence with its various features.

Industry

Software Development

Company Size

201-500 Employees

Headquarter

Bangalore

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