Company Overview

CNR EdTech is a leading IT & Non-IT Training Institute located in Madanapalle. We offer a wide range of technical and non-technical training along with placement services, ensuring 100% job assurance. Our team comprises 2-10 employees, dedicated to providing top-notch training and consulting services in the IT industry. For more information, please visit our website at CNR EdTech.

Job Overview

We are looking for a motivated and enthusiastic Tele Caller for our Telugu Voice Process, preferably a fresher with 0 to 1 year of work experience. This is a remote, full-time contract position available for candidates located in Madanapalle, Hyderabad, or Bangalore. The ideal candidate will possess strong communication and customer service skills, making them well-suited for this role.

Qualifications and Skills

• Excellent communication skills (Mandatory skill)
• Customer service orientation (Mandatory skill)
• Strong phone etiquette (Mandatory skill)
• Fluency in Telugu language
• Ability to work independently
• Problem-solving skills
• Attention to detail
• Time management

Roles and Responsibilities

• Handle inbound and outbound calls to customers, providing necessary information and assistance.
• Maintain a good relationship with customers by offering excellent service.
• Address customer queries and resolve issues effectively and efficiently.
• Keep records of customer interactions, details of inquiries, complaints, and feedback.
• Follow communication scripts when handling different topics.
• Regularly update the CRM system with necessary customer information.
• Meet or exceed call quotas and sales targets as set by the company.
• Collaborate with team members to improve customer service and operational efficiency.