Requirements

• Experience: 3–9 years of experience developing and supporting ServiceNow ITOM (Discovery, Service Mapping, CMDB) solutions.

• Certifications: ServiceNow ITOM-related certifications preferred (e.g., Certified Implementation Specialist – ITOM, Discovery,

Service Mapping).

• Technical Skills:

o Proficiency with ServiceNow ITOM modules, CMDB structure, and Discovery processes.

o Hands-on experience configuring MID Servers, integrating infrastructure data, and building workflows.

o Scripting (JavaScript, Glide) and ServiceNow Flow Designer experience.

o Familiarity with ITIL/Configuration Management practices.

o Ability to support delivery in a fast-paced, client-facing environment.

• Soft Skills: Strong communication and teamwork abilities, problem-solving mindset, and attention to detail.