Job Summary:

The Facility Manager is responsible for overseeing the daily operations, maintenance, and security of the mall to ensure a safe, clean, and enjoyable environment for shoppers and tenants. This role involves managing facilities staff, coordinating with vendors, and ensuring compliance with safety regulations.

Key Responsibilities:

• Facility Oversight:
• Manage all aspects of the mall's facilities, including maintenance, repairs, and upgrades.
• Conduct regular inspections to ensure compliance with safety and operational standards.
• Maintenance Management:
• Develop and implement preventive maintenance programs for all mall systems (HVAC, plumbing, electrical, etc.).
• Coordinate emergency repairs and response plans.
• Vendor Coordination:
• Manage relationships with external service providers and contractors.
• Oversee contracts and ensure services are delivered on time and within budget.
• Safety & Security:
• Ensure the mall complies with all health and safety regulations.
• Collaborate with security personnel to maintain a safe environment for all patrons and staff.
• Budget Management:
• Develop and manage the facilities budget, tracking expenditures and identifying cost-saving opportunities.
• Prepare financial reports related to facility operations.
• Team Leadership:
• Supervise and train facilities staff, providing guidance and support to enhance performance.
• Foster a positive work environment and promote teamwork.
• Tenant Relations:
• Serve as the point of contact for tenants regarding facility issues and concerns.
• Facilitate communication between tenants and management to resolve operational challenges.

Qualifications:

• Bachelor’s degree in Facilities Management, Business Administration, or related field.
• Minimum 10 years of experience.
• 5+ years of experience in facilities management, preferably in a retail or mall environment.
• Strong knowledge of building systems, maintenance processes and safety regulations.
• Excellent organizational and project management.
• Proven ability to lead and motivate a team.
• Strong communication and interpersonal skills.
• Proficiency in facilities management software and Microsoft Office Suite.

Preferred Skills:

• Experience in budgeting and financial management.
• Certification in Facilities Management (e.g., IFMA, BOMA).
• Familiarity with environmental sustainability practices.

Working Conditions:

• Ability to work flexible hours, including evenings and weekends.