1. Customer Interaction:

• Handle inbound and outbound calls, emails, and chats to address customer queries.
• Build a rapport with customers and ensure effective communication.

2. Issue Resolution:

• Understand customer concerns and provide appropriate solutions within set timelines.
• Escalate unresolved or complex issues to senior team members or relevant departments.

3. Information Sharing:

• Educate customers about products, services, policies, and processes.
• Keep customers informed about the status of their inquiries or complaints.

4. Documentation:

• Maintain and update customer records in the CRM system.
• Prepare reports on customer feedback, trends, and recurring issues.

5. Service Excellence:

• Strive to exceed customer expectations and maintain high satisfaction scores.
• Adhere to quality and compliance standards during all interactions.