Role Responsibilities

About the Role

If tackling complex challenges excites you, then join our team where you will get to collaborate and work on solutions across business and functions, to drive transformation and deliver better experiences to our customers. We constantly strive to reduce time-to-market and streamline our processes. We follow agile methodology and work to embed an improvement habit across the bank.

We are looking for an experienced functional Business Analyst, to join the Global Open Banking & Partnerships team. You will work in close partnership with Product Owners, Business Users and Stakeholders, technology groups, Suppliers and Partners to deliver key franchise wide projects.

Roles & Responsibilities

• Defines product requirements and makes sure they are complete, integral and consistent.
• Collaborate with business product owners/specialists to ensure all aspects of the business requirements are defined and analysed.
• Discover requirements using workshops, interviews and document reviews.
• Document business requirements & conceptualise business processes & workflows.
• Assist in grooming backlogs, user stories and tasks to Software Developers / Vendors to clarify and elaborate on the requirements. Break down user stories dynamically during the sprints and help the team complete the assigned task.
• Review user stories and functional specifications, testing plans and outcomes – ensure all relevant scenarios and business requirements are captured and tested.
• Participate in delivery of tasks in initiatives where there are technology and operational deliverables.
• Assess, document and communicate to stakeholders, end to end process impact and ensure they are understood.
• Identify, manage and resolve matters escalated by vendors, partners and stakeholders relating to the projects, and meeting with Vendors as required.
• Ensures business solutions deliverables including requirements gathering, effort estimates, and functional specification are of quality and delivered on time through agile methodology.
• Identifies inter-dependencies with other systems / projects / teams.
• Identifies, assesses, monitors, controls and mitigates risks to the Partnership project(s); effectively and collaboratively resolving them.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank; this includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively & collaboratively identify, escalate, mitigate, and resolve risk, conduct & compliance matters.

Key Stakeholders

• Hive members and management.
• Group, Region & Country stakeholders at mid & senior level.

Our Ideal Candidate

We are looking for talented individuals who can be effective leaders with functional and operational expertise. You must be a strong communicator who builds trust-based relationships within the squad and amongst stakeholders. If you possess traits and experience that match most of the below, we’d love to hear from you: 

• 8+ years’ experience and knowledge in Consumer / Retail Banking.
• 3+ years in Agile in a similar role.
• Strong communication skills to synchronize tasks, clarify requirements and delivery expectations with stakeholders.
• Excellent interpersonal skills coupled with business knowledge so that requirements can be clearly articulated and transformed into functional solutions.
• Able to identify the opportunities, risks and constraints presented by the current and potential technical solutions and business processes and determine the most appropriate solutions to business problems.
• Written & Verbal Communication — communicates confidently clearly and effectively when speaking and in writing. Persuasive with details and facts.
• Customer Focus — focuses on customers and their needs. Seeks to understand the needs and issues of customers.
• Understanding of industry trends and client needs, ability to create a value proposition and a squad vision.
• Architecture and Information — Knowledge and understanding of the organization's product domain, information domain, system architecture, relevant technologies and development process.
• Solutions Delivery and Implementation — effectively plan, design, manage, execute and report on testing activities (UAT, Integration testing, Performance & Load testing, Interface testing), using appropriate testing tools and techniques and conforming to agreed standards.
• Strong prioritization and analytical skills to manage backlog.
• Good to have knowledge of design thinking frameworks and customer journeys.