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About the Job
The primary purpose of this position is to oversee a team of Quality Analysts & Auditors whose primary functions are to identify, analyze and enhance competencies of associates and ensure delivery of service level quality metrics per our customer agreement in alliance with companies core values. This person would be responsible for performing a variety of tasks including but not limited to: directing audit/feedback activities commensurate to production standards, establish priorities and maximize usage of assigned resources, evaluate and recommend alternative auditing procedures for continuous improvement and support the day to day functions of their assigned team.
Desired Knowledge and Skills:
Education, Experience and/or Training:
Salary : 7.5 to 8lpa