Company Overview

Broomees India, established in 2020, is a trailblazer in the Professional Services industry, offering a curated platform for hiring trained, experienced, and pandemic-ready helpers. With a strong foothold in New Delhi, our innovative solutions cater to diverse helper needs, expanding over a workforce of 11-50 employees.

Job Overview

Join Broomees India as a Customer Relationship Management CRM professional, where you will be responsible for managing and enhancing customer relationships. The role is based in Delhi, specifically designed for freshers candidates with 0 to 1 years of experience. This is a full-time employment opportunity.

Qualifications and Skills

• Proficient in CRM Software to efficiently manage customer interactions, ensuring a seamless communication flow and data management.
• Possess exceptional customer service skills, with the ability to build and maintain positive client relationships.
• Strong email communication skills to effectively address customer queries, ensuring clarity and precision in responses.
• Adept at problem solving, with a focus on analyzing issues and implementing effective solutions swiftly.
• Time management skills to prioritize tasks efficiently, ensuring deadlines are consistently met and customer satisfaction remains high.
• Experience or familiarity with Salesforce is advantageous, aiding in improved customer engagement and service delivery.
• Effective interpersonal skills to collaborate with team members and enhance the overall customer experience.
• Ability to analyze customer feedback to continuously improve service delivery and adapt to customer needs.

Roles and Responsibilities

• Manage and nurture relationships with new and existing customers to ensure satisfaction and retention.
• Respond to customer inquiries swiftly and effectively via multiple channels, including email and telephone.
• Gather and analyze customer feedback to drive continuous improvement in service delivery and customer experience.
• Coordinate with internal teams to resolve customer issues, ensuring timely and accurate resolutions.
• Monitor customer issues and escalate them to higher-level support if necessary, maintaining a high level of customer satisfaction.