Job Overview

We are seeking a passionate and driven Junior Customer Relationship Management (CRM) professional to join our team on a full-time basis in Mumbai. The ideal candidate will be responsible for managing customer interactions, utilizing Salesforce, and enhancing client satisfaction through effective lead management and process automation. This role demands a strategic focus on data-driven decision-making to enhance our client engagement.

Qualifications and Skills

• Proficiency in Salesforce for managing customer databases and delivering personalized client experiences effectively.
• Experience in lead management, including tracking, nurturing, and converting leads into long-term business opportunities.
• Ability to create and manage automation workflows to streamline customer engagement processes efficiently.
• Capability to leverage data-driven decision-making to analyze customer interactions and optimize relationship strategies.
• Strong communication and interpersonal skills to establish and maintain positive client relationships.
• Excellent organizational skills for maintaining detailed records of customer interactions and ensuring follow-ups.
• Problem-solving abilities to identify client needs and provide tailored solutions promptly and effectively.
• Proactive mindset with the ability to work independently as well as in a team to achieve organizational goals.

Roles and Responsibilities

• Manage and maintain the CRM database using Salesforce to ensure accuracy and up-to-date client information.
• Develop and execute lead management strategies to convert prospects into clients and expand client base.
• Create and manage automation workflows to improve client interaction efficiency and effectiveness.
• Analyze customer interaction data to drive data-driven improvements in customer relationship strategies.
• Work with the sales and marketing team to align CRM activities with business goals and objectives.
• Provide excellent customer service by resolving client issues and addressing their needs promptly.
• Prepare regular reports on customer interactions, lead management progress, and automation workflow efficiency.
• Continuously improve CRM processes and tools to enhance customer satisfaction and retention.