Voice Process Job Description
As a Voice Process representative, you will be responsible for answering inbound calls and making outbound calls to customers. You will provide accurate and timely responses to customer inquiries regarding products or services, troubleshoot and resolve customer issues, and ensure high levels of customer satisfaction.
Responsibilities
- Answering inbound calls and making outbound calls to customers
- Providing customer support and resolving their issues
- Utilizing knowledge of products or services to effectively assist customers
- Following communication scripts and procedures
- Ensuring all interactions are recorded and documented accurately
Qualifications
- Excellent verbal communication skills
- Strong problem-solving and decision-making abilities
- Ability to handle high volumes of calls in a fast-paced environment
- Good listening and customer service skills
- Ability to adapt to different customer personalities and handle challenging situations
- Basic computer and typing skills
Skills
- Excellent verbal communication
- Customer service orientation
- Problem-solving
- Decision-making
- Active listening
- Ability to multitask
- Adaptability
- Basic computer skills
- Typing skills