Travel Specialist Job Description
The Travel Specialist will handle a wide range of customer inquiries via phone, email, and chat. You will assist customers in selecting the right travel packages, flights, hotels, and other travel-related services. Additionally, you will resolve any issues or concerns that may arise before, during, or after the travel period.
Responsibilities
- Assist customers in planning and booking their travel arrangements
- Provide expert advice on destinations, accommodations, and itineraries
- Recommend and sell travel packages, flights, hotels, and other services
- Handle customer inquiries and provide timely and accurate information
- Process bookings, reservations, and payments
- Ensure customer satisfaction by resolving any issues or concerns
- Stay updated on the latest travel trends, promotions, and industry news
Qualifications
- Previous experience in a similar role or in the travel industry
- Excellent communication and customer service skills
- Strong knowledge of travel destinations, attractions, and accommodations
- Ability to multitask and handle a high volume of customer inquiries
- Attention to detail and strong organizational skills
- Proficient in using travel booking systems and online reservation platforms
- Flexibility to work in shifts, including weekends and holidays
Skills
- Excellent communication skills
- Customer service orientation
- Knowledge of travel destinations and attractions
- Attention to detail
- Organizational skills
- Proficiency in travel booking systems
- Flexibility in working hours