Ticket Agent Job Description
As a Ticket Agent, you will be the first point of contact for customers looking to book tickets for various modes of transportation. Your primary responsibilities will include assisting customers with ticket purchases, providing information on schedules and fares, and resolving any booking-related issues in a timely and professional manner.
Responsibilities
- Assist customers with booking tickets for flights, trains, buses, or other modes of transportation
- Provide information on schedules, routes, and fares to help customers make informed decisions
- Resolve booking issues, such as cancellations, rebooking, and payment problems
- Handle customer inquiries and complaints in a polite and professional manner
- Ensure all ticketing transactions are processed accurately and efficiently
Qualifications
- High school diploma or equivalent
- Previous experience in customer service or sales role preferred
- Excellent communication and customer service skills
- Ability to work efficiently in a fast-paced environment
- Strong attention to detail and problem-solving abilities
Skills
- Good knowledge of ticketing systems and software
- Excellent communication skills
- Strong customer service orientation
- Ability to multitask and work under pressure