Telesales Specialist Job Description
As a Telesales Specialist, you will play a key role in driving revenue growth by proactively contacting potential customers, understanding their needs, and promoting our products or services. You will be expected to build and maintain long-term relationships with customers, negotiate sales agreements, and provide exceptional customer service.
Responsibilities
- Contact potential customers via telephone to promote products or services
- Generate sales leads and follow up on sales opportunities
- Identify customer needs and recommend suitable products or services
- Deliver scripted sales pitch to the customer and address any concerns or questions
- Close sales and achieve monthly targets
- Build and maintain customer relationships
- Provide exceptional customer service and support
- Collaborate with team members and sales managers to improve sales strategies and processes
- Stay updated on product knowledge and industry trends
Qualifications
- Proven work experience as a Telesales Specialist or similar sales role
- Excellent communication and interpersonal skills
- Strong persuasion and negotiation abilities
- Ability to work well in a team-oriented environment
- Target-driven and sales-oriented mindset
- Customer service-oriented
- Familiarity with CRM software and sales tools
- High school diploma or equivalent
Skills
- Excellent verbal communication skills
- Active listening skills
- The ability to speak confidently and eloquently
- Strong negotiation and persuasion skills
- Customer service skills
- Proficiency in using CRM software
- Knowledge of sales techniques and strategies
- Target-driven mindset
- Ability to work in a fast-paced environment
- Time management and organizational skills