Telecallers Job Description
The role of a Telecaller involves making outbound calls to potential customers and following scripts to promote our products or services. You will be responsible for generating sales leads, delivering information about our offerings, and closing sales deals over the phone. Additionally, you will handle customer queries, provide appropriate solutions, and maintain good customer relationships.
Responsibilities
- Make outbound calls to potential customers using a provided script
- Promote and explain our company's products or services to prospects
- Deliver engaging and persuasive sales pitches to generate interest
- Follow up with customers who have expressed interest to close sales deals
- Answer customer inquiries and provide accurate information
- Manage and resolve customer complaints or issues
- Keep track of calling activities and update the CRM system
Qualifications
- Proven experience as a Telecaller or similar role
- Excellent communication and interpersonal skills
- Ability to follow scripts and adapt to customer responses
- Sales-oriented mindset with a focus on achieving targets
- Good objection handling and negotiation skills
- Ability to multitask and manage time effectively
- Positive and confident attitude
- Proficient in using CRM software
Skills
- Excellent communication skills
- Persuasive and convincing abilities
- Sales and negotiation skills
- Customer service orientation
- Ability to handle objections
- Time management skills
- Positive and confident demeanor
- Proficiency in using CRM software