Tele Marketing and Customer Care Executive Job Description
As a Tele Marketing and Customer Care Executive, you will be the first point of contact for customers, handling inbound and outbound calls to promote products, assist customers with their queries, resolve complaints, and ensure customer satisfaction.
Responsibilities
- Engage with customers over the phone to promote products or services
- Handle inbound and outbound calls to address customer inquiries and concerns
- Provide information about products, services, and promotions
- Assist customers in placing orders and resolving complaints
- Maintain accurate records of customer interactions and transactions
Qualifications
- Proven experience in tele marketing or customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Customer-oriented with a positive attitude
- Ability to work in a fast-paced environment and meet targets
Skills
- Excellent communication skills
- Strong sales skills
- Customer service orientation
- Ability to multitask
- Knowledge of CRM software