Responsibilities
- Supervise the activities of store staff and ensure that they adhere to company policies and procedures.
- Manage inventory levels to meet customer demand and avoid stockouts.
- Ensure that the store is clean, organized, and well-maintained at all times.
- Monitor and analyze sales performance, identify trends, and make recommendations for improvement.
- Handle customer inquiries, complaints, and issues in a professional and timely manner.
- Train and develop store staff to enhance their product knowledge and customer service skills.
- Collaborate with other departments, such as marketing and purchasing, to implement promotional activities and ensure proper stock replenishment.
- Manage cash handling procedures, including reconciling the cash register and preparing daily sales reports.
- Stay updated on industry trends, new products, and competitors to provide a competitive edge to the store.
- Implement and enforce safety and security measures to protect employees, customers, and store assets.
Qualifications
- Previous experience in a supervisory role within a retail environment.
- Strong leadership skills with the ability to drive performance and motivate a team.
- Excellent communication and interpersonal skills.
- Knowledge of store operations, including inventory management and customer service.
- Ability to handle multiple tasks and prioritize effectively.
- Detail-oriented with strong organizational and analytical skills.
- Proficient in using computer systems and point-of-sale (POS) software.
- Ability to work flexible hours, including weekends and holidays.
Skills
- Leadership
- Customer service
- Inventory management
- Sales analysis
- Communication
- Team management
- Organizational skills
- POS software
- Time management
- Problem-solving