Service Engineer Job Description
As a Service Engineer, you will be responsible for providing technical assistance and support to customers. You will diagnose and troubleshoot problems, perform repairs and maintenance, and provide training and guidance to clients. Additionally, you will collaborate with cross-functional teams to identify and implement process improvements and deliver excellent customer service.
Responsibilities
- Provide technical assistance and support to customers, including troubleshooting, repairs, and maintenance
- Collaborate with cross-functional teams to identify and implement process improvements
- Deliver excellent customer service by ensuring timely and effective resolution of customer issues
- Conduct product training and provide guidance to clients on equipment usage and maintenance
- Document all service activities, including repairs, maintenance, and customer interactions
Qualifications
- Bachelor's degree in Engineering or related field
- Proven experience as a Service Engineer or similar role
- Strong technical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and collaborate with cross-functional teams
- Attention to detail and strong organizational skills
Skills
- Technical troubleshooting
- Maintenance and repair
- Customer service
- Process improvement
- Product training
- Documentation
- Communication
- Problem solving
- Attention to detail