Service Advisor Job Description
The Service Advisor plays a crucial role in maintaining customer satisfaction and loyalty. You will be responsible for understanding and documenting customer issues, coordinating with the service team to provide appropriate solutions, and ensuring that the service delivery meets the highest standards of quality.
Responsibilities
- Greet customers and assess their vehicle service needs
- Listen to customer concerns and document their issues
- Provide accurate and detailed information about service options and costs
- Coordinate with the service team to schedule repairs and service appointments
- Ensure that customer vehicles are serviced in a timely and efficient manner
- Communicate with customers regarding the status of their repairs and provide updates as needed
- Resolve any customer complaints or issues in a professional and efficient manner
- Maintain knowledge of current service promotions and offerings
- Handle customer payments and invoice processing
- Maintain records of customer interactions and service history
Qualifications
- Previous experience in a customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Attention to detail and ability to multitask
- Knowledge of automotive systems and maintenance is a plus
- Proficient in computer applications and software
- Ability to work in a fast-paced and dynamic environment
- High school diploma or equivalent
Skills
- Customer service
- Communication
- Problem-solving
- Attention to detail
- Multitasking
- Automotive knowledge
- Computer proficiency