Senior Relationship Manager Job Description
As a Senior Relationship Manager, you will be the primary point of contact for our key accounts. You will work closely with our clients to understand their business needs and goals, and provide them with tailored solutions and support. You will also collaborate with internal teams to ensure client satisfaction and identify opportunities for upselling and cross-selling.
Responsibilities
- Develop and maintain strong relationships with key clients
- Understand client needs and identify opportunities for upselling and cross-selling
- Meet and exceed sales targets for assigned accounts
- Provide exceptional customer service and support
- Collaborate with internal teams to ensure client satisfaction
- Prepare reports on account performance and sales activities
- Stay updated on industry trends and competitor activities
Qualifications
- Bachelor's degree in Business Administration or related field (MBA preferred)
- Proven work experience as a Relationship Manager or similar role
- Strong communication and negotiation skills
- Excellent problem-solving and decision-making abilities
- Ability to build and maintain long-term client relationships
- In-depth knowledge of the sales process and customer relationship management tools
Skills
- Salesforce
- Customer relationship management (CRM) software
- Excellent communication and presentation skills
- Negotiation and persuasion skills
- Strong analytical and problem-solving abilities
- Ability to work independently and as part of a team
- Time management and organizational skills